Delivery times vary depending on the destination and local postal services:
Please note that these are estimated timeframes and may vary during peak seasons or due to customs inspections.
All shipments include tracking. You can monitor your order’s progress using the tracking link provided in your dispatch confirmation email
Orders shipping within the EU normally arrive without customs charges. Orders to destinations outside the EU — including the UK, Switzerland and Norway — may be subject to local customs charges or import duties, which are the customer’s responsibility.
If your order arrives damaged or does not arrive within the expected timeframe:
For any questions regarding shipping or delivery, please reach out to us at support@zanviacy.com. Our team is here to help.
We’d rather you kept what you ordered because it suits your pet, not because returning it was hard. Here is exactly how returns work at Zanvia.
Last updated: 14 October 2026.
If you buy as a private customer, you can cancel your order for any reason within 14 days of the day you, or someone you name other than the courier, receive it. If an order arrives in several parcels, the 14 days start when the last one arrives. This applies in every country we ship to, and to items bought on offer.
You don’t need to give a reason. Tell us before the 14 days are up: an email to support@zanviacy.com with your order number is enough, or you can use the withdrawal form at the end of this policy. The date you tell us is what counts, not the date the parcel reaches us.
Return address: Christos Chrysostomou (Zanvia), Agiou Neofytou 38, 2054 Strovolos, Nicosia, Cyprus. Please email us before you send anything, so we can match the parcel to your order.
You can open the packaging and check the item as you would in a shop: unfold it, check the size, feel the material. That doesn’t affect your refund. For a full refund, please send it back unused, clean and complete, in its original packaging. If it has been used, washed or slept on, or handled beyond what’s needed to check it, we may deduct an amount for the loss in value. We’ll tell you the amount and the reason before we refund.
By law, the right to cancel doesn’t apply to:
If one of these arrives faulty or damaged, our faulty-item promise below still applies in full.
If your order arrives damaged, is the wrong item or doesn’t match its description, email support@zanviacy.com within 14 days of delivery with your order number and clear photos or a short video. We reply within 1–3 business days with a replacement or a full refund, your choice, and you pay nothing: not the return, not the new delivery. In most cases a photo is enough and nothing needs to be sent back.
Missing parcel: if tracking shows no movement 20 business days after dispatch, tell us and we’ll send a replacement or refund you in full.
This promise sits alongside your right to cancel. A fault that shows up later is covered by your legal guarantee.
Everything we sell carries the legal guarantee that applies in Cyprus and across the EU. For two years from delivery, if an item turns out to be faulty or not as described, you’re entitled to a free repair or replacement. If neither is possible within a reasonable time, you can ask for a price reduction or a full refund. Nothing in this policy limits that right: write to us with your order number and what happened.
We don’t hold stock, so we don’t swap items directly. The quickest route is to order the size or colour you want and return the original under your 14-day right. If the original was faulty or wrong, we send the right one at no cost.
Changed your mind straight after ordering? Email support@zanviacy.com within 12 hours and we’ll do our best to stop the parcel before it leaves. Once it has been dispatched we can’t recall it, but your 14-day right to cancel still applies from the day it arrives.
Complete and send this form only if you wish to cancel your order. An email with the same information is just as valid.
To: Christos Chrysostomou, trading as Zanvia, Agiou Neofytou 38, 2054 Strovolos, Nicosia, Cyprus. Email: support@zanviacy.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Order number and item(s):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.
Email support@zanviacy.com and we reply within 24 hours. Zanvia is the trading name of Christos Chrysostomou, a sole trader established in Cyprus, Agiou Neofytou 38, 2054 Strovolos, Nicosia, Cyprus. Not VAT-registered.
If we can’t resolve a complaint together, you can contact the Consumer Protection Service of the Cyprus Ministry of Energy, Commerce and Industry.