We ship to Cyprus and across EuropeFree shipping over €4014-day easy returnsSecure & encrypted checkoutsupport@zanviacy.com — replies within 24 hours
We ship to Cyprus and across EuropeFree shipping over €4014-day easy returnsSecure & encrypted checkoutsupport@zanviacy.com — replies within 24 hours

Help & Info

Shipping & Delivery

  • We partner with trusted fulfilment centers to deliver across Cyprus and Europe. All orders are processed promptly and shipped with established carriers.
  • Estimated Delivery Times

Delivery times vary depending on the destination and local postal services:

  • Delivery time: 7–20 business days (Cyprus and Europe)

Please note that these are estimated timeframes and may vary during peak seasons or due to customs inspections.

  • Order Tracking

All shipments include tracking. You can monitor your order’s progress using the tracking link provided in your dispatch confirmation email

  • Customs & Import Duties

Orders shipping within the EU normally arrive without customs charges. If any local charges do apply, they’re the customer’s responsibility.

  • Damaged or Missing Orders

If your order arrives damaged or does not arrive within the expected timeframe:

  • Contact us within 14 days of delivery (or once the delivery window has passed for missing items).
  • Provide your order number and, if applicable, photos of the damaged product.
  • We will review the case and arrange a replacement or refund where appropriate.
  • Customer Support

For any questions regarding shipping or delivery, please reach out to us at support@zanviacy.com. Our team is here to help.

Returns & Refunds

We want every customer to feel confident when shopping with us. If your order arrives damaged, incorrect, or does not meet your expectations, we are here to help.

Eligibility for Returns & Refunds

You may request a return or refund under the following circumstances:

  • The item arrives damaged or defective
  • The item received is incorrect or not as described
  • The order does not arrive within the maximum delivery timeframe

To ensure a smooth process, please contact us within 14 days of delivery (or after the delivery window has passed for missing items).

Return Process

Contact our support team at support@zanviacy.com with:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos (if applicable)

Our team typically reviews requests within 1–3 business days.

If approved, we will provide instructions for the next steps, which may include:

  • A replacement shipment
  • A partial or full refund

Important Notes

  • You won’t need to send anything back — we resolve issues with a replacement or refund based on photos of the item.
  • Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non‑Refundable Situations

Refunds cannot be issued for:

  • Orders with incorrect shipping information provided by the customer
  • Items damaged due to misuse or normal wear and tear
  • Requests made outside the stated timeframes

Order Cancellations

Orders can be cancelled within 12 hours of purchase. After this period, the order may already be in processing and cannot be cancelled.

Customer Support

If you have any questions about returns, refunds, or order issues, our support team is ready to help at support@zanviacy.com. We reply within 24 hours.