Questions, support or just want to say hello? Our team is here to assist you — reach out and we'll get back to you as quickly as possible.
You can reach us anytime using the details below. We do our best to respond as quickly as possible — usually within 24 hours.
Explore answers to the most common questions from our customers.
We offer a carefully curated range of premium products for cats and dogs — including orthopedic beds, cozy mats, litter solutions, scratchers, and stylish accessories. Every item is selected for quality, comfort and safety.
We ship to Cyprus and across Europe. Free shipping over €40 — automatically applied at checkout.
You have 14 days from delivery to change your mind. Email support@zanviacy.com, then send the item back unused to Christos Chrysostomou (Zanvia), Agiou Neofytou 38, 2054 Strovolos, Nicosia, Cyprus, and we refund it in full. Change-of-mind return postage is yours to pay: for a large item such as a cat tree or dog couch, about €15 within Cyprus and up to about €120 from elsewhere in Europe. If anything arrives faulty, damaged or not what you ordered, we cover everything, usually from a photo alone. Full details: Returns & Refunds.
Occasionally — we run subscriber-only offers when we have something worth telling you about. Join the newsletter in the footer and you’ll hear first. Free shipping over €40 applies to every order, no code needed.
Once your order ships, you'll receive a confirmation email with a tracking number and link. You can use it to follow your package every step of the way until it arrives at your door.
We accept Visa, Mastercard, Apple Pay and Google Pay. Every transaction goes through a secure, encrypted checkout.