What payment methods do you accept?
We accept Visa, Mastercard, and other major card payments, along with Apple Pay and Google Pay. Every transaction goes through a secure, encrypted checkout.
Do you ship outside Cyprus?
Yes — we ship to Cyprus and across Europe. Delivery details are below.
How much does shipping cost?
Free shipping over €40 — automatically applied at checkout. Orders under €40 have a flat €12 shipping fee.
How long will my order take to arrive?
7–20 business days across Cyprus and Europe. You’ll receive tracking details as soon as your order is dispatched.
What is your return policy?
You have 14 days from delivery to change your mind. Email support@zanviacy.com, then send the item back unused to Christos Chrysostomou (Zanvia), Agiou Neofytou 38, 2054 Strovolos, Nicosia, Cyprus, and we refund it in full. Change-of-mind return postage is yours to pay: for a large item such as a cat tree or dog couch, about €15 within Cyprus and up to about €120 from elsewhere in Europe. If anything arrives faulty, damaged or not what you ordered, we cover everything, usually from a photo alone. Full details: Returns & Refunds.
Can I cancel or change my order after placing it?
Email support@zanviacy.com within 12 hours of ordering and we’ll do our best to change or stop it before it ships. Once it’s on its way, you can still cancel under our 14-day returns policy.
Are your products safe for my pet?
Every product is checked for build quality, easy cleaning and comfort before it earns a place here; materials are listed on each product page so you can judge the fit for your pet.
How can I get in touch with customer support?
You can reach our team anytime at support@zanviacy.com — we’re happy to help with any questions about your order, shipping or products. We reply within 24 hours.
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