At Zanvia, we believe that every order — big or small — deserves to arrive safely, tracked, and with care. That’s why we’ve designed a shipping experience that is transparent, fair, and customer‑friendly.
Whether you’re treating your pet to something small or stocking up on essentials, we make sure your order reaches you smoothly.
We ship to Cyprus and across Europe.
We keep shipping simple:
Orders shipping within the EU normally arrive without customs charges. Orders to destinations outside the EU — including the UK, Switzerland and Norway — may be subject to local customs charges or import duties, which are the customer’s responsibility.
Delivery times vary by destination:
You’ll receive tracking details as soon as your order is dispatched.
You have 14 days from delivery to change your mind, with no reason needed. Send the item back unused and in its original packaging to Christos Chrysostomou (Zanvia), Agiou Neofytou 38, 2054 Strovolos, Nicosia, Cyprus, and we refund the full price to your original payment method. Change-of-mind return postage is yours to pay: for a large item such as a cat tree or dog couch, about €15 within Cyprus and up to about €120 from elsewhere in Europe. If an item is faulty or not what you ordered, we cover everything and usually won’t need it back.
To start a return, email support@zanviacy.com with your order number. Full returns policy, withdrawal form and your 2-year guarantee.
Every order is packed with care in protective packaging. Your pet’s products arrive clean, protected, and ready to enjoy.
Our support team is always here for you. If you have questions about your order or shipping, reach out anytime — we’re happy to help.