Free shipping over €40•Vet approved products•30-day easy returns•Secure & encrypted checkout•Handpicked quality products•Free shipping over €40•Vet approved products•30-day easy returns•Secure & encrypted checkout•Handpicked quality products•
Free shipping over €40 Vet approved products 30-day easy returns Secure & encrypted checkout Handpicked quality products
Free shipping over €40 Vet approved products 30-day easy returns Secure & encrypted checkout Handpicked quality products

Help & Info

Shipping & Delivery

  • We partner with trusted international fulfillment centers to ensure reliable delivery to our customers worldwide. All orders are processed promptly and shipped using established global carriers.
  • Estimated Delivery Times

Delivery times vary depending on the destination and local postal services:

  • Europe: 7–20 business days
  • International Orders: 10–30 business days, depending on customs and local delivery networks

Please note that these are estimated timeframes and may vary during peak seasons or due to customs inspections.

  • Order Tracking

All shipments include tracking. You can monitor your order’s progress using the tracking link provided in your dispatch confirmation email

  • Customs & Import Duties

International orders may be subject to customs checks, duties, or taxes. These charges are determined by your country’s regulations and are the responsibility of the recipient.

  • Damaged or Missing Orders

If your order arrives damaged or does not arrive within the expected timeframe:

  • Contact us within 48 hours of delivery (for damage) or after the estimated delivery window (for missing items).
  • Provide your order number and, if applicable, photos of the damaged product.
  • We will review the case and arrange a replacement or refund where appropriate.
  • Customer Support

For any questions regarding shipping or delivery, please reach out to us at [your support email]. Our team is here to help.

Returns & Refunds

We want every customer to feel confident when shopping with us. If your order arrives damaged, incorrect, or does not meet your expectations, we are here to help.

Eligibility for Returns & Refunds

You may request a return or refund under the following circumstances:

  • The item arrives damaged or defective
  • The item received is incorrect or not as described
  • The order does not arrive within the maximum delivery timeframe

To ensure a smooth process, please contact us within 7 days of receiving your order (or after the delivery window has passed for missing items).

Return Process

Contact our support team at [your support email] with:

  • Your order number
  • A brief description of the issue
  • Clear photos or videos (if applicable)

Our team will review your request within 1-3 buisiness days.

If approved, we will provide instructions for the next steps, which may include:

  • A replacement shipment
  • A partial or full refund
  • A return request (in rare cases)

Important Notes

  • Because we work with international fulfillment partners, returns may not always be required. In many cases, we can resolve the issue with a replacement or refund without asking you to send the item back.
  • Items must be unused and in their original condition if a physical return is requested.
  • Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non‑Refundable Situations

Refunds cannot be issued for:

  • Orders with incorrect shipping information provided by the customer
  • Items damaged due to misuse or normal wear and tear
  • Requests made outside the stated timeframes

Order Cancellations

Orders can be cancelled within 12 hours of purchase. After this period, the order may already be in processing and cannot be cancelled.

Customer Support

If you have any questions about returns, refunds, or order issues, our support team is always ready to assist at [your support email].