We understand that navigating the world of premium pet products can raise queries. Our goal is to provide immediate answers, making your shopping experience seamless. Explore our FAQs to find the information you need. If your concern remains unaddressed, we are just a message away.
Once your order is placed, you will receive a confirmation email with tracking information. Click on the link included, and you’ll be directed to a page where you can monitor your package’s journey right to your doorstep.
We strive for prompt delivery; however, unforeseen factors may sometimes cause delays. If your order is delayed, please check your tracking link for updates or contact our customer service for assistance.
If you need to modify your order, please reach out to us as soon as possible. We can make changes or cancel your order within 12 hours of purchase, before processing begins. Once it’s on its way, adjustments may not be possible.
If your order arrives damaged, defective, incorrect, or doesn’t arrive within the stated delivery window, contact support@zanviacy.com within 14 days with your order number and photos. We’ll arrange a replacement or refund — no need to send anything back.
We ship to Cyprus and across Europe. Shipping is a flat €12, and free on orders over €40 — every order includes tracked delivery to the destinations we serve.
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