Enter your order number and the email you used at checkout to see your delivery status.
Common questions about your order
Straight answers on orders, delivery and returns. If yours isn’t here, email support@zanviacy.com — we reply within 24 hours.
Once your order is placed, you will receive a confirmation email with tracking information. Click on the link included, and you’ll be directed to a page where you can monitor your package’s journey right to your doorstep.
We strive for prompt delivery; however, unforeseen factors may sometimes cause delays. If your order is delayed, please check your tracking link for updates or contact our customer service for assistance.
Email support@zanviacy.com within 12 hours of ordering and we’ll do our best to change or cancel it before it ships. Once it’s on its way it can’t be changed, but you can still cancel under our 14-day returns policy.
You have 14 days from delivery to change your mind. Email support@zanviacy.com, then send the item back unused to Christos Chrysostomou (Zanvia), Agiou Neofytou 38, 2054 Strovolos, Nicosia, Cyprus, and we refund it in full. Change-of-mind return postage is yours to pay: for a large item such as a cat tree or dog couch, about €15 within Cyprus and up to about €120 from elsewhere in Europe. If anything arrives faulty, damaged or not what you ordered, we cover everything, usually from a photo alone. Full details: Returns & Refunds.
We ship to Cyprus and across Europe. Shipping is a flat €12, and free on orders over €40 — every order includes tracked delivery to the destinations we serve.
New arrivals, restocks and the occasional offer — nothing else. Unsubscribe any time.