Free shipping over €40•Vet approved products•30-day easy returns•Secure & encrypted checkout•Handpicked quality products•Free shipping over €40•Vet approved products•30-day easy returns•Secure & encrypted checkout•Handpicked quality products•
Free shipping over €40 Vet approved products 30-day easy returns Secure & encrypted checkout Handpicked quality products
Free shipping over €40 Vet approved products 30-day easy returns Secure & encrypted checkout Handpicked quality products

Terms & Conditions

Introduction

  • Welcome to our online store. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

Use of the Website

  • You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.

Product Information

  • We strive to provide accurate product descriptions, images, and specifications. However, minor variations may occur due to manufacturing processes or screen display differences

Pricing & Payment

  • All prices are listed in Euro [€] and include applicable taxes unless stated otherwise.
  • We accept major payment methods as displayed at checkout.
  • Orders are processed only after successful payment authorization.

Shipping & Delivery

  • By placing an order, you acknowledge and accept our Shipping & Delivery Policy, including estimated delivery times and potential customs delays.

Returns & Refunds

  • Our Refunds & Returns Policy outlines the conditions under which refunds or replacements may be issued. Customers must follow the instructions provided by our support team.

Order Cancellations

  • Orders may be cancelled within 12 hours of purchase. After this period, processing may have begun and cancellation may not be possible.

Limitation of Liability

  • Delays caused by shipping carriers, customs, or unforeseen circumstances
  • Losses resulting from incorrect shipping information provided by the customer
  • Indirect, incidental, or consequential damages

Intellectual Property

  • All content on this website—including text, images, logos, and graphics—is the property of our company or its licensors and may not be reproduced without permission.

Changes to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the revised terms.

Contact Information

  • For any questions regarding these Terms & Conditions, please contact us at support@zanviacy.com.

Privacy Policy

Introduction

  • Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

Information We Collect

  • Personal details: name, email address, shipping address, phone number
  • Order information: products purchased, payment method (processed securely by third‑party providers)
  • Technical data: IP address, browser type, device information, and cookies

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Improve website performance and user experience
  • Send order updates and relevant notification
  • Prevent fraud and ensure secure transactions

Sharing of Information

We may share your information only with:

  • Trusted fulfillment partners for order processing and delivery
  • Payment processors to securely handle transactions
  • Service providers who assist with website operations (analytics, hosting, etc.)

All partners are required to protect your data and use it only for the services they provide.

Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve site functionality
  • Analyze traffic and user behavior
  • Personalize your shopping experience

You may disable cookies in your browser settings, though some features may not function properly.

Data Security

We implement industry‑standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations
  • Resolve disputes and maintain records

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, contact us at support@zanviacy.com.

Third‑Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Contact Information

For questions about this Privacy Policy or your personal data, please contact us at support@zanviacy.com.